Concurrent’s Media Data and Advertising Solutions (MDAS) portfolio will provide you with an end-to-end solution to collect, analyze and distribute usage data; the result is an unsurpassed 360-degree view of the consumer experience.
Our Operational Reporting and Analytics for Video on Demand helps you make a science out of reducing churn and support costs while increasing revenue. And our industry leading solutions provide real time operational insight into video infrastructure service performance, capacity management and subscriber experience. Operational Reporting and Analytics enable operators to easily track usage trends and provide operations and engineering teams with crucial insight into service performance and subscriber experience through easy-to-use scorecards, dashboards and reports at market, sub-market and enterprise roll-up levels.
Dashboard & Session Analyzer
The Operational Service includes a multi-perspective console for engineers to analyze system performance, identify complicated root causes of issues and fine-tune system operation. By viewing aggregated events by session, content, devices and alerts, with graphs displaying the top 10 factors for each perspective, engineers can quickly identify trends and correlations that affect key performance indicators on the Scorecard.
The Operational Reporting and Analytics Dashboard provide a near-real time set of indicators that show VOD system performance such as:
VOD session success rate
Subscriber experience success rate
Overall streaming activity
OD sessions and streams
Events and customer experiences with key filter criteria including date and time, service group, device, subscriber account number, set top box address, content title and event scope
The Dashboard’s intuitive and quick drill-down navigation provides immediate, actionable information regarding root cause factors, which facilitates shorter time to resolution and higher subscriber satisfaction.
Capacity Utilization Trends: Analyze quickly and accurately
Our Operational Reporting and Analytics provides trend information regarding service group and QAM capacity utilization as well as segmentation by asset bit rate for analysis of HD content consumption impact on VOD capacity. The software displays both peak usage as well as time spent within utilization intervals, for easy assessment of bandwidth constraints
Powerful Scorecarding
Our scorecards provide intuitive trend analysis for measuring the technical and business objectives of your entire on-demand offering. Measurements include:
OD session success rates
Stream success rates
Customer experience success rates
Subscriber metrics and asset utilization statistics.
An easy to use web interface provides anytime/ anywhere access, enabling users to define target objectives, view trends and plot progress graphs across an entire VOD system or a specific area or submarket.
Usage and Performance Scorecard
The Operational Service includes a Scorecard that measures the technical and business objectives of your entire on-demand offering. Key Metrics include session success rates, stream utilization and most importantly, subscriber experience, activity and retention statistics. Key performance indicators include:
Subscriber activity/inactivity rates
Service deactivation rates
Session success/failure rates
Session and stream statistics including utilization trends
Search capabilities
The Operational Service includes a full search function for engineers to analyze device, geographic, account and set-top session and alert status. A search request can be filtered to report on the entire video on demand system for a specific head-end or as granular as a single set-top or customer account. Detailed searches are used to narrow system impairments, analyze trends and correlate alarms from various devices.
The following is a list of some of the detail data available:
Alert and event data: Real-time alert notifications including detailed descriptions of error conditions and root cause analysis
Condition data: Quickly set up conditions that monitor the system for correlated events and configurable thresholds
Subscriber data: Monitor subscriber KPIs including utilization rate, take rate, transactional revenue and customer experience
Stream data: Monitor stream and session trends including daily stream requests, stream success rate and daily peak utilization
Device data: Monitor health and uptime of all devices on the network
Customer Experience status data: near real time monitoring of customer experience including streams requested, error rate and QoS SG Capacity and utilization: provide engineering and operation teams to quickly determine VOD usage sorted by service group. This feature is particularly important to supporting the on demand bandwidth necessary to achieve high reliability of service assurance as high definition service offerings grow